Refund and Returns Policy

Last updated January 17, 2025
General Return Policy
We offer a 14-day return policy from the date of delivery. If you are not satisfied with your purchase or if you receive a damaged, incorrect, or expired product, you may request a replacement or refund within this period.
Eligibility for Returns
A product will only be eligible for return if:
  • It is unused, unopened, and the original packaging, tags, and accessories are intact.
  • The product matches the description provided on our website. Please ensure that the batch number corresponds accurately.
  • It has not been damaged or tampered with during your possession.
Conditions for Damaged, Incorrect, or Expired Products
If you receive a damaged, incorrect, or expired product, or if items are missing from your order:
  • Notify us within 48 hours of delivery.
  • Please share clear pictures and a video of the product and packaging with our support team.
  • You may choose to either get a replacement or a refund.
Exclusions from Return/Replacement
The following cases are not eligible for return or replacement:
  • Products damaged due to misuse.
  • Consumable items that have been opened or used.
  • Products with tampered or missing serial numbers or tags.
  • Bundled items where individual components cannot be returned.
  • Any product without original packaging and accessories.
Return Process
Contact our support team via email or phone for assistance. For damaged or incorrect items, you may be asked to share pictures of the product and packaging to process your request.
Return Shipping and Pick-Up
Return shipping is free of charge. We will arrange a pick-up within 3-7 business days of your request approval. Our delivery partner will attempt pick-up twice. If unsuccessful, you can initiate a new request.
Refund Policy
For prepaid orders, refunds will be processed to the original payment method within 7 business days after approval. For COD orders, refunds will be processed via bank transfer after you share your bank details. Refund timelines may vary based on your bank's processing time.
Cancellation Policy
Cancellation by You:
Orders can be canceled only if they haven’t been shipped. To cancel, visit order details and select Cancel.
Cancellation by Us:
We reserve the right to cancel orders due to pricing errors, non-availability of the product, or any other reason at our discretion.
Replacement Timelines
Once a returned product passes the quality check, replacements will be processed within 7 business days. Replacements are subject to product availability. If unavailable, a refund will be issued.
Support and Queries
For any questions or concerns, contact our Support Center via email at:care@nutsby.comor call us at +91 9701823543 during business hours.